Author
Author

Dr. Steffen Raub

Full Professor Human Resources/Organisational Behaviour at EHL

Dr. Steffen Raub

Dr. Steffen Raub is a professor of organizational behavior at Ecole hôteliere de Lausanne (EHL).

More about Dr. Steffen Raub

Insights by Dr. Steffen Raub (3)

Empowerment In The Hospitality Industry – How To Make It Work

An interview with Philip Jones, GM. Philip Jones has been in hospitality for 25 years. He started his career in his native Ireland, where he worked for an independent boutique hotel for 5 years. Then worked for the next 12 years for Ritz Carlton in the USA before working for Jumeirah for 2 years in the Middle East.

Empowering Front-line Service Employees: One Size Does Not Fit All

Empowerment of front-line service employees has oftentimes been presented as a panacea. Empower your employees and great service and guest satisfaction will follow, or so the mantra goes…

Boosting employee performance in hospitality

Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra hands in busy times and the high season, part-timers and seasonal workers are less likely to consider themselves to be 'insiders', who are generally more willing to suggest improvements or accept additional duties.
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