As leaders in the hospitality industry, we're in the business of building and cultivating relationships. Not just relationships with guests, however — also relationships with the technology providers that hotels, resorts, chains and management companies align with to enhance their service offering.
We know the hallmark of our industry is service, and that it's at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues.
The time has arrived for your hotel: you've worked with painstaking care through the due diligence phase, and after thoughtful deliberation you've purchased a new technology to enhance your operation.
When we talk guest engagement, we often think of it in terms of the service delivered on the property. But we must look at it more holistically, ensuring that hospitality delivers on its promise. The promise means quality experiences for guests—at all touch points—in delivering the ultimate in service.
Albert Einstein once said, "If you can't explain it simply, you don't understand it well enough." While that revelation may not be new, it applies to hospitality's data landscape now more than ever before.