Author Bio

Cathy Cook

Executive Director of Training & Development at Kennedy Training Network

M. Cathy Cook is the Executive Director of Training & Development for the Kennedy Training Network, Inc., a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. She also conducts operational and systems consulting for KTN’s clients. Email her directly at:

Articles by Cathy Cook (6)

5 Easy Ways To Reduce Turnover At The Front Desk

Although much has changed in the 37 years since I started my career, working my way up from a front desk clerk to Front Office Manager at very large hotels, even with all of the new technology we are still a people business. Great hotel leaders all know that if we take care ...

"Why I STILL Pick Up Trash In Hotel Lobbies"

Over the years I became famous at each of the Brand properties I worked at for going around and picking up the smallest scrap of paper or candy wrapper I would see. It's just something that became engrained in me ever since the day I was told by one of my managers that it's ...

How to Lose A 25+ Year Contributor

I worked in operations at 6 different properties, task forced at least 20 properties, and worked at our company's Headquarters office for 19 years. I survived three reorganizations while working at Headquarters, resulting in completely new reporting lines and departments. This ...