Author Bio

Robert Reitknecht

Hospitality Leader and Guest Experience Expert

A veteran customer loyalty professional and guest experience expert for over two decades, Robert has provided service- focused insights to a number of Fortune 100/500 companies while holding positions as General Manager, Director of Operations, Regional Human Resources Manager, and Director of Fitness Operations to name a few. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs. Throughout his career, Robert has held many customer-facing positions, working at the AvalonBay Communities; Town Sports International; Costco Wholesale, Inc.; and Dolce Hotels & Resorts, among other companies.

Articles by Robert Reitknecht (4)

Simple Ways to Exceed Customer Expectations in 2019

A new year is upon us, and with it the expectation to further improve customer experience (CX). A new study from Salesforce shows that 67% of customers' standard for "good experiences" is now higher than ever, as is their impatience for companies that fail to deliver. In 2019, ...

Secrets to Getting Amazing Guest Reviews

In Dec. 2017, a story ran on VICE titled, "I Made My Shed the Top-Rated Restaurant on TripAdvisor." The author explained how, as part of a curious experiment, he successfully turned his backyard into London's top-rated restaurant.Online reviews were written by real people on ...