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Terri Miller

Chief Executive Officer & Co-Founder at Concilio Labs

Terri Miller

The capability to understand today’s hotel guest is a priority for Concilio Labs. Terri Miller and her team developed a way to leverage hotel and public data to help hoteliers provide exceptional relevant experiences to its guests. As CEO of Concilio Labs, Terri is responsible for driving the strategic and tactical growth of the company, while ensuring innovation is at the forefront when delivering solutions hoteliers truly need. Her wealth of experience in business, management, and technology guides all facets of the company’s success. Prior to Concilio Labs, Terri was the Vice President of MICROS eCommerce leading the creative, delivery, and technical departments. With a passion for delivering results, Terri continues to grow Concilio Labs with a focus on becoming the leader in developing and delivering smart hotel products and services.

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Insights by Terri Miller (17)

Guest Perspectives Post COVID-19: What Hotel Guests Want From a ‘New Normal’

As human beings, we know change is inevitable. They say life is 10% of what happens to us and 90% is how we respond to it. There's no question the hospitality industry will rebound from this challenging period.

Is Your Hotel Intelligent?

Work smarter, not harder. It's an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify.

Current Hotel CRMs May Be Doing More Harm Than Good

Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver.

Evolution of the Hotel CRM

The success of any hotel hinges on its ability to curate memorable guest experiences and lasting customer satisfaction. Of course, this mission rests heavily on a hotelier's shoulders when we consider the many competing demands associated with running a hotel.

How to Win the Battle Between Privacy and Personalization

It's hard to believe that 2018 is drawing to a close. It's safe to say that few topics this year have been more relevant than the themes of both privacy and personalization. Hoteliers are swimming in opportunities to learn more about their current (and prospective) guests than ever before.
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