Author
Author

Reza Etemad-Sajadi

Associate Professor at EHL

Reza Etemad-SajadiDr. Reza Etemad-Sajadi is currently Associate Professor in EHL. He holds a Ph.D. (Management) from the University of Neuchatel, MA and BS (Computer and Communication Sciences) from Ecole Polytechnique Fédérale Lausanne (EPFL).

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Insights by Reza Etemad-Sajadi (9)

The Clever Use Of Robots During COVID-19

A fascinating look at the role of robots during the COVID pandemic. So far, they have been proving very useful in the medical sector, but their practical uses could be stretched to many other industries.

The relationship between the stringency of COVID lockdown measures and GDP

What we have learned from the first COVID-19 wave? Insights into how different European countries reacted to the pandemic and how the diverse coping strategies affected their respective economies in the first half of this year.

Restaurants Reopening: An Overview From Lausanne, Switzerland

On Monday 11th May, restaurants and bars were among the few public establishments in Switzerland allowed to reopen. The move was preceded by lengthy Federal Counsel regulations made available to all restaurateurs setting out the now rather familiar guidelines: 2m distances between tables, maximum 4 people at a table, strict hygiene measures, service staff in masks and required contact details of each customer.

Could Big Data Help us Manage the Lockdown Better?

Given that the coronavirus spreads as the population circulates, the only solution in the near term is to impose stay-at-home measures so the number of hospitalizations doesn't explode, pushing hospital workers and equipment to breaking point.

Service Recovery in the Airline Industry

Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research assesses the impact of airline passengers' perception of service recovery on their satisfaction and loyalty. The aim is to investigate and identify the direct and indirect effects of service recovery (output and process) on airline passenger loyalty.
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