Cloud technologies date back to the 1950s and we only learned about them during the 90s when "cloud computing" was introduced. Ever since the start of the 2000s, cloud solutions have been adopted commercially with constant growth.
Late-night room service: the entire point of staying in a hotel even though there's a twice cheaper AirBnB just across the street. Devoted fans of full hospitality experiences will understand. In case you're one of them, you too will rejoice the idea of having a personal hotel concierge that fits in a box.
With regards to running the hospitality business, it's never as usual. It might be on immediacy is a major part of traveling. Maybe it's the financial uncertainty that wreaks ruin on your timetable, or is it a generation that trusts in the "now" and expects a first class benefit for each buck.