Author
Author

Roger Wolkoff

Speaker, Trainer, Coach and Leadership Expert

Roger WolkoffRoger Wolkoff helps organizations create authentic experiences for their clients while building trust, improving communications while building teams and leaders. Does your leadership or organization need help communicating and learning how to develop or increase trust? Let’s have real conversations about real conversations. Let’s engage and learn how to develop trust quickly and how to maintain it. Let’s talk about you and your self-belief, your needs — and your wants.

More about Roger Wolkoff

Insights by Roger Wolkoff (12)

What is your take on the coronavirus and its impact on our industry?

We have experienced a variety of natural disasters and multiple contagions in the past and each time we rebound to previous levels of social and business behaviors — the question is though — how long will it take for a complete recovery?At the time of writing, it appears as though the rate of growth of this virus has slowed down for the first time in China, where it is believed the virus originated.

End on a Positive Note

Do you have a natural gift to start a conversation? Many of us in the hospitality and customer service world are quite adept at it. Think about this for a moment. How good are you at ending conversat.

Up Closer and More Personal

I walk into the newest branch of my credit union, and I am immediately drawn to the design. Lots of open space, thick wood beams surrounded by steel, and lots of light thanks to the plethora of glass.

ABC(3): Above and Beyond Plus 3 Cs to Deliver!

I'm guessing you've heard the phrase "above and beyond" before, especially when it comes to delivering exceptional customer service and care to your clients. But I'll wager that you haven't heard how you can use the ABC(3) model of customer service to deliver on "above and beyond.

Great Teams Deliver

You walk into the nearly completed grand ballroom. In one corner, you see a massive stack of yellow and orange pillows for the new guest rooms. Next to the pillows are the sleek glass and steel work desks you selected for the business center.
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