Author
Author

Roger Wolkoff

Speaker, Trainer, Coach and Leadership Expert

Roger WolkoffRoger Wolkoff helps organizations create authentic experiences for their clients while building trust, improving communications while building teams and leaders. Does your leadership or organization need help communicating and learning how to develop or increase trust? Let’s have real conversations about real conversations. Let’s engage and learn how to develop trust quickly and how to maintain it. Let’s talk about you and your self-belief, your needs — and your wants.

More about Roger Wolkoff

Insights by Roger Wolkoff (7)

The “No Problem” Problem

I walk into the hotel, wheeling my luggage and briefcase behind me. I am taken aback by the spacious and open modern lobby. I approach the front desk, and Carlos greets me with a smile. We have a friendly exchange - how are you doing, did you have a good flight, how do you like our city - that kind of thing.

It’s the Little Things

The dinner meeting is off to a good start. You reserved the executive meeting room in your restaurant on your properdark wood-grained conference table, plush high-back chairs, and sleek, modern art adorn the walls.

Are You "Fully Committed?"

You've heard it all before. You've also said it to clients and customers:"I'm booked that day." "We don't have any availability." "We're full that week." In each of these cases, and many like them, your words set the tone for what's about to follow.

“It Would Be My Pleasure”

What do you do when Larry Csonka, two-time Super Bowl champion and MVP asks you to pack his favorite lunch for an afternoon of fishing at your all-inclusive island resort? Or when Steven Tyler, lead singer for Aerosmith, strolls into your off-the-beaten-path Hawaiian bar and asks for a private, out-of-the-way corner for him and his guests? You say, "It would be my pleasure.

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