Matthew (Matt) Valenti

Matthew V. Valenti is the founder of Intersection CX, a consultancy focused on aligning customer and employee insights, for understandable, data-driven actions. He received his Ph.D. in Industrial/Organizational Psychology from New York University. A 12-year veteran of the hospitality industry, Matt was formerly the Vice President, Guest Experience Intelligence at Starwood Hotels and Resorts, where he was responsible for the alignment and integration of global metrics across guest, property, and associates to diagnose needs and prioritize action. In recognition of his innovative designs that impacted business performance, Matt was honored with the 2017 Wiley Award for Excellence in Survey Research by the Society for Industrial and Organizational Psychology.