Author
Author

Adam Knight

Owner at The Proven Principles

Adam  Knight

A luxury hospitality veteran and operations expert who has lived and worked all over North America and the Caribbean for nearly two decades. His passion truly lies in understanding how things work and making them better, be it small service experience or large-scale project management.

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Why it’s Important to Distinguish The Difference Between Service and Hospitality

Let's talk about mindset for a minute. In any customer facing business, taking care of your customers is your bread and butter. We all know that at the end of the day, it's a lot easier to keep customers than it is to constantly have to find new ones.
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