Author
Author

Tracy Oppenheimer

Head of content and communications at Helpshift

Tracy Oppenheimer

is the head of content and communications for Helpshift, an AI-powered messaging-based customer service platform. She specializes in thought leadership surrounding emerging tech, the AI landscape and its potential for improving the way we communicate.

Insights by Tracy Oppenheimer (1)

The Travel and Hospitality Bot Renaissance

When considering how traveler preferences for planning have evolved alongside technology, chatbots are the logical next step. Travelers used to rely on travel agents. Nowadays, most prefer to plan their trips on their own thanks to the online capabilities and booking sites that make it so easy to do so.
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