Insights by Dr. Xiaoxiao Fu (2)
In hospitality, appropriate employment screening and management of ethical conduct are really important principles for avoiding liability and promoting safe and happy work environments. Unfortunately, some employees present huge risks for hotels through their unethical choices and tendencies.
Empathy is one's ability to understand and share someone else's feelings, and in a time where machines replacing people in the workforce has become quotidian, stands out as uniquely, and beautifully human.
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