Have you ever dated the wrong person? You likely dated that person longer than either of you wished. What if you had set that person free after the first five dates? You probably knew it wasn't going to work out after the first date.
It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees.
Hospitality employee turnover rates are off the charts. The productivity needle hasn’t moved in decades either. Are you tired of spending vast amounts of time and money hiring and training employees only to lose them within a short few months? Do you spend tremendous resources on employee engagement and they still leave? Face it, there is no employee loyalty.
The grand prize is a Bahamas trip for two. You feel lucky today. You read the fine print – “Must Be Present to Win.” Knowing you won’t be present, your delight turns to disappointment. How many oppor.
You can tell you are in the presence of an exceptional listener when they seem to know what you are thinking and feeling. It's as if they are one part telepath and one part empath - simultaneously reading your mind and sensing your feelings.