Holden Madison

Bachelor student at the Ecole hôtelière de Lausanne

Holden MadisonHolden Madison is a current bachelor student at the Ecole hôtelière de Lausanne. As part of his studies, he worked at the JW Marriott Venice Resort & Spa for his operational internship and served as the Human Resources Coordinator to the Young Hoteliers Summit in 2018.

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Insights by Holden Madison (6)

Taking Off: Service Excellence at Singapore Airlines

Have you flown on a long-haul flight to Asia recently? Chances are you've considered making the journey with Singapore Airlines. Ranked World's Best International Airline for the 24th consecutive year by Travel and Leisure Magazine and named in the Top 50 World's Most Admired Companies in 2019 by Fortune Magazine, Singapore Airlines (SIA) knows a thing or two about service excellence.

Vacationing in a Tree House? Why Singapore Hotels are Tapping Into Biophilic Design.

Singapore is stepping into this field by building a Super Low Energy (SLE) resort in the backyard of its National Singapore Zoo. This zone, called the Mandai Project, aims to support Singaporean flora and fauna and to eventually become a destination for nature lovers.

What’s Next for Your [Hotel] Brand?

Tess Mattisson, Senior Director of European Marketing for Choice Hotels International, oversees 400+ hotels and multiple hotel franchise brands across Europe, the Middle East, and Africa regions: she has picked up a thing or two on hotel franchise brand management.

Diving Deep into Digital Transformation with Accor CDO, Maud Bailly

Starting her career in 2007 in French private and public institutions - from SNCF Director of Trains to Finance Inspector of the Ministry of the Economy and Finance - Accor's Chief Digital Officer Maud Bailly oversees IT, data, ecommerce, guest experience but also sales and distribution for the hospitality group.

Halal Tourism in 2019

As Muslims around the world just marked the end of Ramadan, how did your business anticipate the Eid al-Fitr celebration? Are you providing the necessary tools to allow Muslim travelers to respect their traditions and practices? In addressing cultural sensitivity in tourism, MasterCard and CrescentRating partnered up for "The Halal Travel Frontier 2019" report.
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