Author
Author

Timo Kettern

Corporate Director of IT at Bierwirth & Kluth Hotel Management

Timo Kettern

Timo Kettern is an experienced Hotel Technology Expert. Timo has been involved in many large-scale pan-European Technology Projects working with all major global brands. He has been working for private equity funded hotel- portfolios and deployed technology solutions in support of the owner’s strategy for the portfolio. Timo serves on the IT Committee of the IHG Owners Association as well as the HITEC Europe 2019 Advisory Council. Timo joined Bierwirth & Kluth in July 2019 in the newly created role of Corporate Director of IT. Together with his team he looks after all areas of IT in the hotels and the central support offices of B & K. Timo lives with his wife and two teenage sons close to Heidelberg, Germany.

Insights by Timo Kettern (6)

Should hoteliers develop in-house or outsource IT applications and solutions?

I am a firm believer that hoteliers should stay focused on their core competencies to prosper in today's complex, hyper-dynamic environment. Unfortunately, technology is not and has never been one of hotelier's core competencies.

Why are there so many hospitality technology vendors in our industry? (Part II)

1) No the one stop shop is not already here. Some vendors do cover multiple products but there is no all in one. 2) The biggest barriers for vendors has been geographical presence and legal / compliance per country, language and support.

My biggest frustration with hotel-tech when booking or staying at a hotel!

I have two big frustrations: 1) In the Booking Phase: dealing with mobile-last Hotel websites that take forever to download on mobile devices. Wake up, hoteliers, visitors to your websites quit if your website pages and booking screens are not downloading within 2.

Artificial Intelligence… Where could and should AI be adopted in our industry?

Even though still in the Buzz word stage, AI will play a massive role in our industry. Most will state that it will be a customer facing technology. From concierge robots who can interact with guests to chatbots and messaging.

The Death of Yesterday’s PMS: Embracing the New Normal

Does anyone remember the NCR 4200. Used as the front desk and night audit posting machine? That dinosaur was replaced by what we thoughtlessly named the “PMS” (which would have been better named 'PMIS” for “information system.
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