Author
Author

Mathieu Pollet

Co-founder & CEO of LoungeUp

Mathieu Pollet

After twelve years in the software industry and Cloud Computing industry, notably at McLaren Software where he was in charge of product strategy and of service management for the whole group, Mathieu embarked upon the creation of LoungeUp with Lionel Tressens. He is in charge of all strategic and operational aspects of LoungeUp and in particular of successfully deploying LoungeUp among its customers.

More about Mathieu Pollet

Insights by Mathieu Pollet (3)

5 Common Problems in the Hotel Industry that Frustrate Guests

Guests need to be informed of hotel measures and procedures well before their arrival. They should be given this information without having to seek it out themselves, and via the channel that suits them best.

8 benefits of using a virtual key in hospitality

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception. Here are 8 benefits for the guest and the hotel that come with dematerialising room keys onto the guests' smartphone.

Ten Golden Rules to Improve Guest Experience with SMS

SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay.
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