Author
Author

Tomeu Fiol

Global Hotel Technologies Director en Meliá Hotels International

Tomeu FiolMeliá Hotels International was founded in 1956 in Palma de Mallorca (Spain) and is one of the world’s largest resort hotel chains, as well as Spain’s leading hotel chain. It currently provides more than 350 hotels in 35 countries on 4 continents under its brands: Gran Meliá, Meliá, ME, Innside, Tryp by Wyndham, Sol and Paradisus. Its product and service portfolio is complemented by Club Meliá, the only vacation club operated by a Spanish company. In 2011, the family company founded by Gabriel Escarrer Juliá, that operated under the name "Sol Meliá" for decades, began a new stage in its development under the brand name that represents its present and its future: Meliá Hotels International.
Insights by Tomeu Fiol (3)

Where does the PMS sit in the new technology stack?

The PMSs role is as we know it, is being transformed. More 3rd party integrations than ever, the rise of niche app that provide basic but highly streamlined processes, connected via API Technology: the perfect recipe to boost hotel and hospitality company innovation.

SHIFT + DEL! Do we need a massive reset?

Yes, we need to continue with our the “Lego” approach. Lego approach is about having the best toy for each child in every moment. Means innovation, agility and personalization. Every company hotel, individual hotel has their own recipe to operate, sell, deliver services for their properties.

Hotel Technology During Crises, Does it innovate?

Crisis means opportunities and challenges; innovation and transformation are by far the best recipe to survive during crisis and get prepared to grow after Crisis. Yes, we are seeing innovation in hotel and hotel companies and, fortunately, is going to be with us for many years.
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