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Nicole Dehler

Vice President of Product Management at StayNTouch

Nicole spent more than 12 years in the Regional Divisions of MICROS Systems, divided between Product and Project Management of Property, Sales Force and Central Reservations Systems. She led the Enterprise Team in Asia Pacific as Director of Operations, looking after large scale software implementations as well as managing the regional launch of E-Commerce products and Smartphone applications. Nicole joined StayNTouch in early 2013, spearheading the PMS development, strategy, innovation and growth from the very beginning.

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Insights by Nicole Dehler (7)

Streamlining Personalization with a PMS & Master Digital Wallet

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience.

Opinion12 NovemberProperty TechnologyTravel TechnologyMobile MarketingGuest Experience

Hoteliers: An API-First PMS is Integral to Your Property's Success — Here’s Why

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property.

Opinion31 OctoberInformation TechnologyInnovationGuest Experience

Today’s Guests Have An Appetite For Mobile and They’re Willing to Pay For It

One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the "battle for the Phono-sapien." This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes of waking up.

Opinion19 SeptemberInformation TechnologyMobile MarketingGuest Experience

Why Your Property Management System Should Do More Than Manage Your Property

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property's bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property's evolving needs.

Opinion22 AugustProperty TechnologyRevenue ManagementInnovation

Balancing Technology with the Human Touch in Hospitality

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts .

Opinion 9 AugustInformation TechnologyGuest Experience

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