Kimberly Yoong

Final Year Student at Ecole Hôtelière de Lausanne

Kimberly Yoong

After graduating from the Singapore-Cambridge ‘A’ Levels with full distinctions, Kimberly studied for a BBA at the Nanyang Business School, where she was awarded its most prestigious undergraduate scholarship and offered a place at its selective University Scholar’s Program – which she gave up to pursue a BSc in International Hospitality Management at the EHL Lausanne. Kimberly has since lived and worked in hospitality across 5 countries – Czech Republic, Japan, Singapore, Switzerland, and USA. She has had various experiences in hotel real estate and operations, working for brands/companies including Cushman & Wakefield, Hyatt Place, The Ritz Carlton, and The St. Regis. At the 2020 edition of the Young Hoteliers Summit (YHS), the world’s largest student-run hospitality summit, she co-chaired the 40-man team to create its first-ever virtual summit in its 11-year history.

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Insights by Kimberly Yoong (9)

Serving up the future: Technology in F&B

Even as the adoption of high-end technology became increasingly prevalent across industries around the world, the hospitality industry had long resisted indulging in automation, insisting on the value of the 'human touch'.

Recovery Readiness: Re-Opening Hotels

The impacts of COVID-19 have been felt far and wide across industries around the world, and especially so for the travel and tourism industry. As the hospitality sector reels from the effects of this.

The Relevance of Brand Relevance

iPhone, iPad, iEverything - the world of Apple has become a prime case study for brand marketers, as they continue to boast legions of fans around the world; many of whom would willingly brave the elements in a bid to emerge victorious with the latest iPhone in hand.

The Curious Case of Service Excellence

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience - one that was desired by the people and delivered by the best of companies.

AI in Recruitment: Artificial Intelligence over Human Intelligence?

Technological progress in today's society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade.
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