Author
Author

Sébastien Fernandez

Assistant Professor of Organizational Behavior at EHL

Sébastien FernandezSébastien Fernandez, PhD, is an Assistant Professor of Organizational Behavior at EHL since 2011. He received his BSc and MSc in Psychology from the University of Lausanne and his PhD in Differential Psychology from the University of Geneva. He has taught courses in human behavior and performance, talent assessment, psychology, and interpersonal relations. Sébastien is interested in helping the hospitality industry and leaders of tomorrow to take into account the psychological forces that drive high performance in organizational settings and to make decisions (such as talent decisions) with the help of evidence-based and innovative approaches coming from the field of organizational psychology.

More about Sébastien Fernandez

Insights by Sébastien Fernandez (6)

Applying The Science Of Training To The Hospitality Industry

Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid follow up plan.

How Workforce Analytics Can Boost Your Career In HR: a Q&A Guide

Workforce Analytics is “the process of collecting, analyzing, interpreting, and reporting people-related data to improve decision-making, achieve strategic objectives, and sustain a competitive advantage” (Bauer, Erdogan, Caughlin & Truxillo, 2019).

HR Analytics: How To Make Better Hiring Decisions

Are we just "numbers"? No! But behind this provocative question where most people would agree on the answer, there are many others whose response will not please everyone. These are the three questions on HR analytics that I think are important: Are we more complex than numbers? (Yes, of course), Should we use numbers to evaluate people? (Yes, I strongly recommend it), Are we treated like numbers? (Yes, sometimes).

How Human Touch In Service Encounters Makes A Winning Customer Experience Strategy

This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have never been so important. In many countries, restaurants are closed. In other countries, tables in restaurants are kept separate at a significant distance, and service providers and customers wear masks.

Hospitality Recruitment: Why A Methodical System Wins Over Gut Instinct

A counter-intuitive yet highly practical approach to what really matters when hiring. Using a consistently methodical system throughout the hospitality recruitment process could win out in the long run over simply following gut instinct about a future employee.
Load More
Advertisements