Sébastien Fernandez

Assistant Professor of Organizational Behavior at EHL

Sébastien FernandezSébastien Fernandez, PhD, is an Assistant Professor of Organizational Behavior at EHL since 2011. He received his BSc and MSc in Psychology from the University of Lausanne and his PhD in Differential Psychology from the University of Geneva. He has taught courses in human behavior and performance, talent assessment, psychology, and interpersonal relations. Sébastien is interested in helping the hospitality industry and leaders of tomorrow to take into account the psychological forces that drive high performance in organizational settings and to make decisions (such as talent decisions) with the help of evidence-based and innovative approaches coming from the field of organizational psychology.

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Insights by Sébastien Fernandez (3)

How Human Touch In Service Encounters Makes A Winning Customer Experience Strategy

This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have never been so important. In many countries, restaurants are closed. In other countries, tables in restaurants are kept separate at a significant distance, and service providers and customers wear masks.

Hospitality Recruitment: Why A Methodical System Wins Over Gut Instinct

A counter-intuitive yet highly practical approach to what really matters when hiring. Using a consistently methodical system throughout the hospitality recruitment process could win out in the long run over simply following gut instinct about a future employee.

Happiness 24/7: Three Exercises to Flex Your Happiness Muscles

We've all heard about the 'happiness course' offered at Yale University in 2018. The course was called 'Psychology and the Good Life', and with 1,182 undergraduates enrolled, it stands as the most popular course in Yale's 316-year history.