Author
Author

Justin Manduke

Practice Lead - Hospitality, Travel, and Leisure at Medallia

Justin MandukeSince joining Medallia in 2012, Justin has been focused on evolving global customer experience programs for the world's leading hospitality organizations. He is responsible for codifying the industry's top delivery challenges and evangelizing experience strategies to drive loyalty and retention through a deep understanding of guest expectations and behaviors. He and his teams partner with distributed operations and analytics professionals to bring differentiated customer experience vision to life across multiple industry functions. Prior to joining Medallia, Justin held roles in Corporate Social Responsibility at The Walt Disney Company.
Insights by Justin Manduke (1)

What Matters More for Customer Experience: People or Technology?

The customer experience should never be subjugated by technology. Rather, technology should be utilized to enhance the guest experience, streamlining time utilization and created an environment of service excellence.
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