Author
Author

Kevin Kitchen

Vice President of Sales & Operations, Americas at TrustYou

Kevin KitchenKevin is a sales and operations executive with over a decade of experience in hospitality and online media. He currently leads a team of SaaS experts at TrustYou. He loves mentoring people, talking about travel, tech, and big ideas.
Insights by Kevin Kitchen (1)

Oldie but goodie: Why replying to reviews is still the key to a successful online reputation

By now, we all know that reviews impact a traveler's booking decision. Numbers and studies vary, but in general, hoteliers know that not paying attention to ratings, reviews, and opinions of guests will cost them bookings, revenue, and a good reputation.
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