A fascinating look at the role of robots during the COVID pandemic. So far, they have been proving very useful in the medical sector, but their practical uses could be stretched to many other industries.
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research assesses the impact of airline passengers' perception of service recovery on their satisfaction and loyalty. The aim is to investigate and identify the direct and indirect effects of service recovery (output and process) on airline passenger loyalty.
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research aims to investigate direct and indirect effects of pre-flight and in-flight service quality on airline passenger satisfaction and loyalty.