Technology has fundamentally transformed how we communicate, whether it be with family, in the workplace, or at hotels. Tech has made almost everything faster and more efficient. Every industry has been transformed, and hospitality is no exception to this trend.
No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest's entire experience.
Anyone in the hospitality industry will tell you how important communication is to high-quality service. Our goal is to serve others and meet their needs, which is impossible without strong communication abilities.
I'd like you to take a minute to think about a time someone engaged with you while you were out shopping. Have you ever purchased a product or completed a transaction you were unsure about? What turned your "maybe" into a "yes"? Chances are, it was because someone worked to build a relationship and engage you.