Author
Author

Kanav Mata

EHL Advisory Services consultant based out of the India office

Kanav MataAs a key member of the Hospitality Advisory & Service DNA team, he is responsible for People, Process and Product development related solutions for hospitality and non-hospitality companies. Using his varied experience in the field of Hospitality and Learning & Development, he designs and delivers end-to-end solutions with a clear and measurable output. He is also responsible for generating various training mandates on Behavioral Skills, Service Excellence, Personal Excellence and Leadership Skills (across industry verticals) in India and the Middle East. Prior to joining EHL Advisory Services, he worked in various managerial positions in the luxury hospitality industry before moving to a Boutique Learning and Development Consulting firm, where he spearheaded a team of Master Trainers, Subject Matter and Process Experts and Instructional and User Experience Designers – executing customized and cutting edge Training and Consultancy solutions across Industry Verticals.

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Insights by Kanav Mata (2)

Tips on Effective Online Learning: How to Structure an Optimum Program That Delivers

What really works when it comes to an online learning module/program? Do all online learning solutions offer and ensure an effective and efficient learning experience for the person on the other side.

Seven Critical Steps to Making Service Excellence a Reality

The dictionary defines "Experience" as "an event or occurrence which leaves an impression on someone". In my early days as a Hospitality Trainer, I always told my trainees that when a guest walks into your restaurant and pays a certain amount for your sandwich, he or she is not paying for the sandwich.
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