Author
Author

Kevin Bidner

President and CEO at HCN

Kein Bidner

Kevin Bidner is President and CEO of Hotel Communication Network (HCN), an Ottawa, Ontario, Canada provider of innovative high-value in-room tablets that keeps each guest connected to their hotel, city and each other.

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Insights by Kevin Bidner (1)

Rescuing Roomservice with In-Room Tablets

Roomservice operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests are still demanding some type of in-room dining option, even if it comes from Grab-and-Go Marketplaces or an online ordering and delivery service like Uber Eats.
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