Author
Author

Gordon Carncross

Partner and consultant at Cayuga Hospitality Consultants

Gordon CarncrossGordon Carncross is a partner and consultant at Cayuga Hospitality Consultants. Previously, Gordon was a long-term sales and marketing executive with both Marriott and Starwood hotels. He was the former Chair of Tourism Toronto marketing committee, board and executive member of Tourism Toronto and served on the Prime Minister’s Toronto ’03 Alliance – SARS recovery committee.

More about Gordon Carncross

Insights by Gordon Carncross (1)

Hotel Marketing Crisis Management Successes, Do’s and Don’ts

Over the years I have lived and worked through numerous crisis's that have led to economic downturns - Gulf War (early 90's), 9/11, SARS, the Housing Crisis in 2008, etc… and now COVID-19. I have made my share of mistakes, learned from those mistakes and also had my share of successes.
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