Author
Author

Emily Bowen

Adjunct Professor and Director of Revenue, Reservations and Channel Distribution - Penn State University

Emily BowenIntrinsically motivated team player who is driven to provide excellence and maximize performance opportunities.
Insights by Emily Bowen (1)

The Imminent Influx of Call Volume

The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily eased, it's clearly going to take time for the hospitality sector to recover.
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