Author
Author

Christoph Hoffmann

Owner & Editor of hsk-knowledge.com limited

Christoph Hoffmann

Christoph is a strong, result orientated, profit and quality-focused management consultant, combining in- depth university education, hands-on operational experience. He combines an entrepreneurial mindset with excellent interpersonal and people skills and brings sound analytical and strategic planning expertise to every project. Christoph is a though-leader in the field of hospitality housekeeping; he initiated and manages one of the largest housekeeping focused online groups on LinkedIn , which brings housekeeping professionals together from across the globe. His specialties are identifying, implementing, managing and controlling relevant KPIs; Change Management; Continuous Improvement; Innovation; Digitalisation and Digital Transformation; Project Management; Product Management.

Insights by Christoph Hoffmann (2)

Is Housekeeping Moving From The Back To The Front Of The House?

I totally agree that housekeepers should walk tall and proud during this time. At LUXXE, we celebrate our "Hygiene Heroes" and they all wear a badge so guests and management are intrigued to ask them "what is a Hygiene Hero?" The staff member can then proceed to explain that they have been elected to this role by their peers and they are given special training and paid a higher hourly rate to take on the added responsibility of ensuring the Housekeeping Department is compliant and that COVID safe cleaning methodologies are being upheld at all times.

Does the post-COVID era require a different skillset from housekeepers?

I have always believed that a well organized and vigilant housekeeping department could pass any hygiene test. Detailed training and record-keeping is the key and utilizing technology platforms to record this information is critical.
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