John Owen

CEO at TigerTMS

John  Owen

An experienced and innovative Business Leader working at a Business Development Director or Sales Director level. Demonstrable success in turning under-achieving sales teams into high-performers. Established and built my own company using strong sales development skills to be leading supplier to blue-chips such as Emirates Airlines and Peugeot-Citroen. Results orientated and quality focused, with excellent hands-on expertise in highly competitive sales environments across complex IT, Software, Cyber Security, Managed Services and SaaS solutions.

Insights by John Owen (4)

Can hospitality integration hubs save our industry from legacy tech nightmares?

Whilst I completely agree with the description of the problem, I take issue with the solutions offered by the author as being both simplistic and incomplete. TigerTMS (I feel I may refer to my company as the author has referenced several others) has been developing interface software for over 40 years - thousands of hotel properties worldwide use our software because it provides the middleware between disparate applications.

The contactless guest journey is here to stay, or is it?

Contactless tech will have a part to play across the entire hospitality spectrum at some level. The magnitude of its role will depend on the type of property - 100% at self-service outlets where there is zero human interaction, reducing (but not disappearing altogether) at the traditional establishments that have always prided themselves on the "personal touch".

What’s the Most Unassuming, Yet Most Relied-On Software in your Hotel?

As we slowly emerge back into the light from the darkness of the pandemic, hoteliers everywhere will be accentuating what sets them apart from the competition in order to bring back guests as quickly as possible.

Where does the PMS sit in the new technology stack?

A PMS system is, quite rightly, the most important and indispensable application within any hotel and has been positioned at the centre of the software architecture since the advent of modern PMS systems in the 1970's.