Author
Author

Kate Gruell

Vice President, Rooms Global Operations at Marriott International, Inc.

Kate Gruell

As Vice President of Marriott’s Global Rooms & Guest Experience, Kate has developed, planned and designed the company’s related strategy and initiatives for implementation in more than 7,000 hotels worldwide. She has led global programs, teams and functions to optimize the Guest Experience across all company locations and brands. She has also been dedicated to finding and capitalizing on synergies between Brands and Operations. Kate has been instrumental in integrating Marriott and Starwood standards, platforms and programs. She directed the company’s global Customer Experience Platform development project that enhanced consistency, the Guest Experience and customer satisfaction.

Insights by Kate Gruell (1)

Does the post-COVID era require a different skillset from housekeepers?

I have always believed that a well organized and vigilant housekeeping department could pass any hygiene test. Detailed training and record-keeping is the key and utilizing technology platforms to record this information is critical.
Advertisements