Author
Author

Ian Wilson

Emeritus SVP at Marina Bay Sands

Ian Wilson

Ian has more than 30 years of experience in all areas of hospitality and was most recently the SVP of Non- Gaming Operations at Marina Bay Sands. Ian has been at the forefront of rethinking hospitality through the use of data, analytics, and automation.

Insights by Ian Wilson (1)

Does the post-COVID era require a different skillset from housekeepers?

I have always believed that a well organized and vigilant housekeeping department could pass any hygiene test. Detailed training and record-keeping is the key and utilizing technology platforms to record this information is critical.
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