Ian Wilson

Industry Advisor and Mentor, Ex SVP Non-Gaming Operations Marina Bay Sands

Ian WilsonIan has more than 30 years of experience in all areas of hospitality and was most recently the SVP of Non-Gaming Operations at Marina Bay Sands. Ian has been at the forefront of rethinking hospitality through the use of data, analytics, and automation.
Insights by Ian Wilson (3)

Outsourced housekeeping - the panacea to all our housekeeping woes?

In my experience, outsourcing your housekeeping is good if you can use it on a variable basis to cover peaks and reduce fixed costs or if it gives you flexibility in a heavily unionised environment.

Is Housekeeping Moving From The Back To The Front Of The House?

Cleaning is an intangible service. For years we have put points on toilet paper and done special touches to make cleaning visible, while in fast food restaurants, companies have posted an “inspected by” list.

Does the post-COVID era require a different skillset from housekeepers?

Coronavirus is raising the stakes for hotels and housekeepers everywhere. To spur travel, our industry needs to not only promise cleanliness, but deliver on it, or there will be no industry.