Author
Author

Brett Puffenberger

Vice President of Operations

Brett PuffenbergerBrett designs and operates our virtual agent systems and monitors our connections to hotel inventories. He earned dual Bachelor’s degrees in Marketing and in Management Science from Shippensburg University, and earned an MBA from the University of Akron.
Insights by Brett Puffenberger (1)

The Future of Hotel Call Centers

As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its Vice President Operations Brett Puffenberger, about the challenge’s hotel-based call centers are facing today and in the coming months and maybe years.
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