Susan Barry

President and Queen Bee of Hive Marketing and consultant with Cayuga Hospitality Consultants

Susan BarrySusan Barry, helps hotel owners, management companies, and brands optimize top line revenue performance by deploying 25 years of award-winning experience in sales, marketing, and revenue strategy. Hive has worked with more than 150 hotels in 75 markets and five countries to solve top line revenue problems, resulting in millions of dollars in incremental revenue and profitable asset dispositions for owners.
Insights by Susan Barry (1)

Handling Online Hotel Reviews in COVID-19

These are some of the more extreme examples of online reviews that have been written about hotels since the COVID-19 pandemic began. Even if your hotel hasn't been put on blast for following local mandates, you have probably noticed an uptick in negative reviews and complaints.