As a consequence of the pandemic caused by COVID19, the tourism sector suffered huge impacts due to low occupancy rates. Considering the situation, some chains undertook a series of infrastructure, design and even construction projects in order to improve their services for once this global emergency has passed.
The Hospitality industry has often been faced with the challenge of reinventing itself. It couldn't be otherwise, after all, it was one of the pioneers in the development of the Customer Experience concept working the entire supply chain that operates behind the scenes in order to delight its demanding customers.
The hospitality industry was hit hard by COVID-19, with significant impacts for the entire chain in its surroundings. Most people postponed their business or leisure travel plans overnight, bringing to the surface many uncertainties about the future of this market.