Author
Author

Minwoo Lee

Ph.D., MBA, CHE, CHIA is an assistant professor at the Conrad N. Hilton College, University of Houston

 Minwoo LeeMinwoo Lee, Ph.D., MBA, CHE, CHIA is an assistant professor at the Conrad N. Hilton College, University of Houston in Houston, Texas USA.
Insights by Minwoo Lee (1)

Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

Technology is everywhere in a modern hotel, and in 2021 and beyond, it is not only about in-room Wi-Fi or booking a hotel room online. The reality is that the list of guest-facing technology is quite long.
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