Author
Author

Kathryn Murphy

Owner, The Murphy Gallery & Hotel Dublin

Kathryn MurphyFollowing a degree in architecture from The Bartlett, University College London, Kathryn has worked in architectural practices in London, Dublin and Prague; created award winning advertising campaigns for brands including Volkswagen, Tropicana, Carlsberg and Lidl; and co-founded an online start-up that was featured in Vogue, Grazia, The Guardian, and The Sunday Times, as well as in both ‘New And Noteworthy’ and ‘What’s Hot’ in the App Store. She is currently developing a cutting edge digital customer journey for a new, tech enabled Art Gallery and Design Hotel in Dublin. Her interests include art, design, technology, sustainability, and making the complicated simple.
Insights by Kathryn Murphy (8)

The contactless guest journey is here to stay, or is it?

Created as a consequence of COVID-19, CONTACTLESS TECH is at the heart of the paradigm shift that most industries, especially those in Travel and Hospitality have had to lean on to ensure their survival and avert the spread of the virus.

The contactless guest journey is here to stay, or is it?

There are some things that technology is great at. For example, exchanging information. There are some things that humans are great at. For example, making you feel welcome. I never, ever want to have to stand in a queue in order to have someone else fill in a form for me.

Where does the PMS sit in the new technology stack?

When it comes to integrating different technologies, the devil really is in the detail. The only way to truly understand how a software works, and crucially, if it works for you - and with the other softwares you use, is to trial it.

The price of hotel sustainability: willing-to-stay and willing-to-pay?

Increasingly consumers want to 'buy into' a brand, rather than 'buy from it', and are seeking to engage with companies that they can trust to live up to their ethical, social and environmental promises.

Solving Labor Shortage Through Technology

I find it impossible to frame a conversation about automation simply around cost savings. Not because automation doesn't lead to greater efficiencies (if done well it undoubtedly does), but because if it's done badly it's a colossal false economy.
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