Author
Author

Audrey MacRae

Executive Vice President at Maestro

Audrey MacRaeAudrey MacRae is Executive Vice President of Maestro, the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro was first to market with a fully integrated Windows PMS and Sales & Catering solution and is continuing that trend with leading edge web and mobile based solutions. Platform and deployment independence present Maestro as an investment that will continue to grow and adapt as new technologies emerge.
Insights by Audrey MacRae (1)

What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening

It is not surprising that 2021 brought with it a lot of hotel operational changes as management had ample time last year to evaluate which technology solutions were working and which were not. What many hotels are discovering — based on the increasing call volume to our North America sales team — is that their current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along their journeys.
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