Author
Author

Damien Kobel

Senior Lecturer & SBP Coach at EHL

Damien KobelDamien has more than 2 decades of experience in advisory and operational roles for companies in the global air transport sector and tourism, with particular focus on airports. Damien created several global initiatives such as the ‘Airport Service Quality’ service and supported over 300 airports with projects ranging to airport assessments, service quality strategy, commercial strategy or business planning. Designing, delivering and supervising higher and executive education courses and programs service operations and management in service-based industries.

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Insights by Damien Kobel (1)

Airport Industry: The Return On Investment Of Hospitality

What can airport operators gain from implementing a greater hospitality mindset? At a time when non-aeronautical revenue is at a standstill, knowing how to develop and enhance the passenger experience could be the key to increasing additional revenues at airports.
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