Author
Author

Robert Magliozzi

Advisor at HAPI (Data Travel, LLC)

Robert Magliozzi

Robert Magliozzi joined Hapi as an advisor in 2021 to help the company improve hotel system connectivity, reduce interface costs and increase the adoption of the Salesforce platform as a standard in the hotel industry. Magliozzi's 30-year career includes product and sales leadership roles throughout the hospitality technology and CRM spaces. Most recently, he spent 15 years with Cendyn – the last eight years leading sales, sales engineering and business development efforts. Prior to that, he was a partner/executive at NoBarriers (hotel systems integration), New Era of Networks (enterprise middleware and data management), and Remanco International (hotel/restaurant POS).

Insights by Robert Magliozzi (1)

Hospitality CRM: Past, Present and Future

Much of the hotel technology stack functionality – property management, revenue management, distribution – has evolved over decades into what it is today. Even online distribution, which didn’t surface until after the turn of the century when guests first started booking their trips online – has been decades in the making.
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