Paprika Le Bourgeois
Director Customer Success & Product Design | Infor RMS
Having completed a masters in Revenue Management, Paprika moved into this field first in the airline world at Lastminute.com, then moved to doing revenue management for hotels in Dubai. It was here she worked with EzRMS as a user and then moved to become a solution consultant as she could see the potential this product had. 12years on and after time in implementation, training and support for multiple independent and large-chain customers, her passion and drive escalated her to leading the global customer success team of Infor revenue management solutions. Her role includes being involved in the product design evolutions for this growing family of products. Her extensive experience gives her the knowledge of how hotels operate, what are the different ways to use a system and how to “do” Revenue Management - what works and what doesn’t. She loves Revenue Management and loves to travel – which is lucky as we have hospitality customers in 71 countries around the world.