Hotel Servicescape-Facility Management (Lausanne Hospitality Consulting)
Ecole hôtelière de Lausanne
1 day: planning all construction costs, fixtures costs. 2 days: facilities Management Schemes: 2 days, including a case study, students build up model to bring home to work on their own site. tudents to come with profile of their hotel (number of rooms, size, etc), tutorial model, including safety planning and costs. 1 day: sustainable development for hotels and F&B outlets. 1 day: crisis and security management, quantitative rhythmic increment in operations. Isn't crisis management just an increase in intensity of normal operational management?
Participants - Ideal for persons in the hotel and catering industry who want to implement new trends in their resorts. The Module features new challenges in security and safety planning, new ways of assessing levels of servicescape quality and sustainable development.
Dr Antoine P Wasserfallen is Professor of Hospitality Technical Planning and Facility Management at the Ecole hôtelière de Lausanne (EHL). He is co-founder of EPFL (Ecole polytechnique fédérale de Lausanne or Federal Polytechnic of Lausanne) Forum and of EPFL Junior Entreprise, the 1st Swiss Science Park (member of the board 1986-91). He is also a consultant on economic development, innovation, venture-capital and technology transfer, and architectural expert for the courts since 1990. He taught economics of construction and expertise at EPFL and was active with Itten + Brechbühl Ltd, architects and planners in Bern, Basel, Lausanne and Zurich, including project set-ups for large infrastructures like hospitals, airports, Expo '02 and industrial site selections. Dr Wasserfallen is also board member of the commission for the history of techniques of SATW (Swiss Academy of Engineering Sciences), past-president of the Collège Suisse des Experts Architectes (CSEA), member of the committee of the Swiss Association of technique history (ASHT/SGTI), board member of the SIA group of industry engineers and of miscellaneous commissions of Swiss engineers and architects (Senate of delegates, Honor Council T+I, mentoring & SIA admissions). He is also the Chief of Rescue Unit in the Swiss civil protection.