HSMAI DC Panel: Building Loyalty Through Customer Experience
Arlington Tech eXchange
Arlington - VA,
The Hospitality Sales and Marketing Association International's Washington, D.C., chapter, in partnership with Excella and the American Hotel & Lodging Association, will host a panel discussion next month entitled Building Loyalty Through Customer Experience that will explore the art and science of the customer experience. The June 11 event will feature three Washington-based experts: Mark Weinstein, Hilton Worldwide senior vice president of customer engagement, loyalty and partnerships; Lauren Chewning, Marriott International senior vice president of customer experience - insight and growth strategy; and Jamie Russo, Choice Hotels International vice president of loyalty programs and customer engagement.
Registration will open at 5:30 p.m. at the Arlington Tech eXchange, 2300 Wilson Boulevard, Suite 610, Arlington, Virginia. A networking reception beginning at 5:30 p.m. will be followed by the hour-long panel discussion at 6:30 p.m. and another opportunity at 7:30 p.m. to network with attendees representing hotel brands, management companies and owners and technology companies.
The event is free. To register, click HERE. Complimentary parking will be available in the building garage (enter on North Adams Street between Wilson and Clarendon boulevards). The Arlington Tech eXchange is near the Court House Metro Station, served by the Orange and Silver lines.
HSMAI DC Panel: Building Loyalty Through Customer Experience is organized by HSMAI.