Webinar: The 2020 Hotel Trends That Will Take Guest Experience to the Next Level

Our annual trends webinar is always our most popular, and this year we expect a big turnout as we discuss how technology will impact the guest experience in 2020.

To increase efficiency and meet guest expectations, more hotels are embracing technological solutions that feature artificial intelligence, chatbots and automation. How does this technology work, and how can hotels use it to increase guest satisfaction?

Join us to learn more about these topics:

• 2020 travel industry outlook
• Using automation to save time, increase consistency and deliver on promises
• Using artificial intelligence to analyze guest feedback and automate responses
• Why chatbots are the next big thing in guest service—but not all are equal

Speakers:

• Andrea Pinna, Senior Director, Brand Quality Management, EMEA, Radisson Hotel Group
• Tim Towle, Cofounder and COO, ReviewPro
• Daniel Craig, Founder, Reknown (Host)