Webinar: Take Control of Post-COVID-19 Communication to Drive Trust and Bookings

Hotels all over the world are reopening and the big question is, how to fill the rooms? How will you ensure that you are both visible and trusted by guests to give them the confidence to book?

In our next webinar we show you the importance of new search criteria on review sites, how to respond clearly to communicate COVID-19 policies and protocols, and how to address travelers' concerns to guarantee they know exactly what to expect when they arrive at your door.

Rhonda Meehan, Group Quality Manager at StayCity will give insight into the new measures that have been introduced in their properties to help guests feel safe.

Becky Foley, Senior Director of Trust and Safety at TripAdvisor will share information on the new 'Travel Safe' tools and what hotels should know.

We will also be hearing from Danica Smith, ReviewPro Product Specialist, how to respond to the queries of travelers and we have Daniel Craig, founder of Reknown, as our host.

Topics include:

The latest data related to traveler trends, sentiment, and behaviour
Best practices in Covid-19 communications across your digital footprint
The latest update from TripAdvisor including their new suite of 'Travel Safe' tools
How to effectively use management response for Covid-19 reviews and queries
Analyzing guest intelligence to understand expectations and shape communications

Speakers:

Rhonda Meehan, Group Quality Manager, StayCity
Becky Foley, Senior Director of Trust & Safety, TripAdvisor
Danica Smith, Product Specialist, ReviewPro
Daniel Craig, Founder, Reknown

Mark your calendar: Transforming The Guest Experience Post-COVID-19
One-hour webinar on Tuesday, May 26th, 2020

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