Easy Ways to Streamline Hotel Operations and Enhance the Guest Experience

The Digital Customer Experience is the way to a digital customer relationship. It begins with the booking channel and the available room rates, followed by the pre-stay mailing, self-check-in, mobile key, mobile concierge, pre-check-out email and ends with the web check-out and a post-stay email.

If you are unable to attend the webinar live, we will send you a complete recording to watch at your convenience. Simply register as normal using the registration form.

A dial-in link will be sent to the email address you provide before the start of the webinar. We look forward to your participation!

What you will learn in this webinar:

  • The Digital Customer Journey: from booking to the post-stay email and all digital steps in between
  • How to simplify the work in the hotel AND make the guest have a great stay
  • Prerequisites and ways of implementation
  • How to make the during-stay experience memorable for the guest
  • The key aspects to a better in-room experience

About the Speakers:

Susanne Ostermann has many years of experience as a revenue manager and director of revenue management in internationally renowned hotel chains. At RateBoard, Susanne is in charge of the strategic development of the areas of customer success and revenue management, which includes but is not limited to the planning and development of the service performance of the revenue management software RateBoard.

Bastien Viaud is a Sales Development Representative at SuitePad. He has an MBA in Hospitality Management, Tourism, and Luxury Brands from the CMH Academy in Paris and speaks English, French, and German. He has been working in Sales at SuitePad since 2021.

More information and free registration: https://hubs.li/Q01B2Ks_0.

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