With the rise of AI-powered chatbots like ChatGPT, hotels and travel companies can provide personalized and efficient customer service. Additionally, generative AI offers new opportunities for creating unique experiences and engaging with customers, while presenting a new dimension for immersive travel experiences. The panel will discuss the challenges and benefits of integrating these technologies in the hospitality and travel industry, and how companies can leverage them to enhance customer satisfaction and drive revenue growth.

HN's Summit Series aims to provide industry professionals with unique insights on current trends, developments, and best-practice in key areas such as revenue management, distribution, CRM, and the emerging new tech stack for hotels. Each episode brings together key decision-makers and influential thinkers from across the sector, as we continue to drive the conversation forward bringing people together and creating new pathways to interact and connect. Conversations during each episode aim to be highly informational, non-commercial of nature, providing at least 2 valuable audience key takeaways. Click here to see the full schedule of upcoming episodes.

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