Free phone calls and free minibars are only a matter of time, predicts Mather. She believes travellers going to top-end hotels are “sick to death” of endless extra charges: “If a hotel costs a lot it shouldn't nickel and dime over small things.” Regarding free minibars, she said: “High end travellers are not going to get wasted. But they'll find being charged for a Scotch in the evening when they get back to their room extremely annoying.” Complimentary internet is essential: “No hotel should ever charge.” As is free mineral water: “The worst thing in the world is to be charged for water. It's disgusting.”

Read the full article at External Links