The Hotel Police | Going undercover with the arbiter of greatness in hospitality | forbes.com

I’m tagging along with an inspector for Relais & Châteaux, the hotel-and-restaurant association whose members pride themselves on what they call their “five Cs”: courtesy, charm, character, calm and cuisine. We’re “reinspecting” hotels in France and Austria, which, as with all members and would-be members, are rigorously ­secret-shopped by anonymous inspectors. Like many of the nine inspectors, my host, whom I’ll call M.