In the case of one hotel, the customer isn’t always right, as a resort in Thailand is taking legal action against a guest who left a negative review on a travel booking website.

On Dec. 19, a guest named Khing expressed dissatisfaction with her deluxe room at the Ozone Hotel located near Khao Yai National Park. Given its close proximity to the capital Bangkok, travellers regularly frequent the mountain park, a UNESCO World Heritage site that was also a filming location for Leonardo DiCaprio’s movie The Beach.

In her Agoda review, which scored the hotel 6/10 but has since been removed, Khing described the resort as being “too expensive” and falling short of expectations.

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